JOB TITLE: Office Assistant (OA) 1 Position

REPORTS TO: Branch Manager

DEPARTMENT: Administration

DUTY STATION: Wandegeya Branch, Plot 51 Bombo Road, Vapers Tower Room B55

Job Purpose:

The Office Assistant will provide administrative and clerical support to ensure the smooth running of daily operations at the Wandegeya Branch. The role supports both staff and clients by maintaining office order, assisting in record keeping, and delivering excellent customer service.

Key Responsibilities:

• Handle front desk operations, including receiving visitors and directing them appropriately.
• Answer, screen, and forward phone calls while providing basic information to clients.
• Assist in filing, record keeping, and maintaining office documents in an organized manner.
• Manage incoming and outgoing mail and correspondence.
• Support in scheduling appointments, meetings, and follow-ups.
• Provide clerical support to the Branch Manager and staff.
• Ensure cleanliness and orderliness of the office environment.
• Assist in preparing reports, memos, and office communications.
• Manage basic office supplies and report stock shortages.
• Support in mobilizing clients and providing initial information about SACCO services.

Customer care skills:

• Ability to professionally receive and handle clients with respect.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and complaints effectively.
• Patience, empathy, and problem-solving attitude.

Education Requirements:

• Minimum of a Diploma in Business Administration, Secretarial Studies, Office Management, Information technology or related field.
• A bachelor’s degree will be an added advantage.

Work Experience:

• At least 1–2 years of experience in office administration or customer care.
• Experience in microfinance or financial institutions is an added advantage.

Key Competences:

• High level of integrity and confidentiality.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Good time management skills.
• Ability to work under minimal supervision.
• Team player with a positive attitude.

Interested individuals should submit their application letter, curriculum vitae, and academic qualifications, addressed to the General Manager, Human Resources Lish Microcredit (U) Ltd wandegeya -Kampala to lishmicrocreditugltd@gmail.com by Note late than 08-09-2025.

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